Understand your audience
Effective fundraising communications start with a thorough understanding of your audience.
Start by consulting Tandem records, a donors relationship manager, stewardship staff and University Marketing & Communications colleagues to gather data about your audiences communication preferences. Whether youre communicating to one person or a whole group, ask:
- Who is my audience?
- What do they care about?
- What is their relationship to the 窪蹋勛圖厙?
Collecting this information will help you answer the key question: What type of information will most effectively motivate my audience to act?
Are they motivated by stories of impact? Business-style brevity with hard data? A sense of community care or a desire to expand opportunity for others? Examples of previous success to demonstrate the 窪蹋勛圖厙s track record? Quotes from University or volunteer leaders endorsing the idea?
Just as no two audience members are alike, no two fundraising communications should be exactly alike either. However, most fundraising communications at the 窪蹋勛圖厙 share a few themes:
- Impact highlighting change and outcomes
- Partnership feeling part of something that matters
- Legacy making a difference that lasts
- Passion deep care for and connection to a cause
Reflect on which of these themes and ideas are most likely to appeal to your specific audiences and weave in the most appropriate ones.
Call to action
A call to action or invitation to invest should appear early in your fundraising communication. In 1-2 paragraphs, summarize the problem youre trying to solve and the vision you share with your audience, making sure to highlight how your audiences vision connects with the goals of your college, school or unit.
Then, state the ask in clear, specific terms and connect that to a sentence or two that sums up the broader impact. Use inspiring and (appropriately) aspirational language to tie the gifts impact to the shared vision.
Focus the early portions of your document the part your audience will read first on summarizing the impact at the highest level and save a detailed discussion of impact for later in the document.
The type of call to action (CTA) you use in each fundraising communication piece depends on the audience and goal of each piece.
- For high-level, vision and case materials, you can use a CTA that invites partnership with the 窪蹋勛圖厙.
- For an indirect solicitation, you can use a CTA that invites support and mentions the specific opportunity.
- For a direct solicitation such as a proposal to an individual donor, ask directly. You can customize this language to your unit and the context.
Impact and ethics
When it comes to talking about impact in fundraising communications, aim to show rather than tell. Be specific about the changes that have resulted or will result from a gift or an action, and demonstrate why these changes matter to the students, faculty or communities who will benefit from the outcomes.
Whenever possible, demonstrate the 窪蹋勛圖厙s compassionate spirit, drive for innovation, bold vision and belief in whats possible. The stories, quotes and examples you select and the way you frame the shared vision are all tools to convey these values.
When discussing the impact of philanthropy, focus on the problems being solved rather than on the specific administrative tactics needed to address the problem.
We encourage following the principles of ethical storytelling, including those in the 窪蹋勛圖厙s Equitable Language Guide and developed by Cami Aurioles and the . Always listen to how people and groups want to be named and represented, and trust that each group is the expert on their own experience.
Always confirm the consent of the people whose stories and images youre representing. Its also best practice to notify people and give them an opportunity to affirm or revoke consent when the context of their story changes.
A note about data, superlatives and pride points: Consider the story that your statistic or data point tells in its broader context.
- Can you verify your datas source? Is it recent data?
- Does your data or fact reflect its original context?
- Are your points of pride really saying what you think?
- What standards are you using to claim something is the best, only, premier, or highest-ranked?
Meaningful stewardship
Stewardship is another opportunity to share the impact donors have created at the 窪蹋勛圖厙 and express gratitude for their generosity. As with proposals, appeals and other asks, the emphasis should be on the partnership created by philanthropy.
- When creating stewardship or impact reports, keep the focus on the work accomplished together and/or the community served.
- When thanking donors for their support, use a tone that is warm and genuinely grateful but not deferential or fawning, regardless of donors giving level.
- Philanthropy empowers possibility and acts as a catalyst. Avoid language that frames donors as saviors.
Its important to be thoughtful about what we ask students and faculty to contribute to stewardship and impact reports. The power dynamic between students and donors can create uncomfortable situations for students.
Asking students to write notes to donors, attend events or give speeches should be done respectfully and with the understanding that their participation is optional.
Editorial guide
窪蹋勛圖厙 fundraising communications documents use the 窪蹋勛圖厙’s editorial and style guide, which follows the Associated Press Stylebook and Websters New World College Dictionary. For medical and health-related topics, refer to the .
All 窪蹋勛圖厙 fundraising communications should uphold the 窪蹋勛圖厙s mission, reputation and growth as their highest priorities.
窪蹋勛圖厙 fundraising communications embrace equitable and inclusive language.
In fundraising, language helps build a more inclusive, welcoming community of supporters. Inclusive language helps us connect with each other, honor individual perspectives and remove barriers to belonging. Because language evolves along with culture, it is important to regularly refresh our understanding of how to choose words that best reflect our values and commitment to equity.
Voice, tone and style
The 窪蹋勛圖厙s fundraising communications voice is personable, engaging and clear.
Beautiful language isnt always the most effective form of persuasion. Donors with executive or entrepreneurial experience may prefer a concise, strategy-focused tone. Other donors may already be very familiar with the details of the opportunity and may only want a brief statement of the opportunity and impact their gift will have. Some audiences care deeply about legacy; other audiences prefer to focus on how their philanthropy is advancing justice for others.
You know your donors best, and you can use what you know of your donors and the brand portal resources to select the tone and language that will help your communications speak directly to donors interests.
Here are some additional considerations specifically for fundraising communications:
- Relationships and impact are the heart of our work. Opt for giving- or partnership-focused language rather than transactional language.
- Whenever possible, spell out acronyms and minimize jargon but consider your audiences knowledge when doing so. How familiar are your readers with language specific an academic topic or the fundraising sector? One readers jargon is another readers technical language specific to a field.
- In other cases, people making their first gift to the university might not be familiar with the language of fundraising, such as current-use or endowments, and it could be helpful to explain that language.
- Use language when describing the ways in which the 窪蹋勛圖厙 supports students particularly when talking about systemically, historically or institutionally marginalized students.
- Steer clear of language that suggests that systemically marginalized students dont have the same inherent passion and drive as any others, or that the 窪蹋勛圖厙 is supporting only the the brightest, worthy or promising students (since these designations are euphemistic and have historically recognized only the qualities those in power deemed valuable).
- Take care with how you employ words like uplift, motivate, empower and discover [their] potential, to describe students or their work, as these can falsely represent students as helpless or inherently lacking and pull focus away from the systemic barriers the 窪蹋勛圖厙 aims to remove.
- Avoid using constructions that expose students to anything: career skills, new opportunities, knowledge. This is a deficit-based framing that positions students as needing to be given knowledge by an institution rather than as learners and sources of knowledge in their own right.
- Avoid using words that carry connotations of settler colonialism and forced displacement, such as pioneering or trailblazing, in any context. Opt for words like groundbreaking, visionary and leading-edge instead, or rewrite to explain how something is groundbreaking or leading the way.
- Select language that does not connote or imply violence.
- Pay attention to how you use war and fighting metaphors like battling cancer so that your language doesnt suggest that success comes through violence.
- Avoid using caliber to describe the quality of the institution, of research or of the education the 窪蹋勛圖厙 provides. This is especially important on a college campus, where gun violence is a serious and real concern for many students.
- Use leading-edge rather than cutting-edge wherever possible and avoid bleeding edge altogether.
Choosing images with an equity lens
Appropriate and high-quality photography adds substantial value to fundraising communications and enhances the 窪蹋勛圖厙’s brand. As you select images for your documents, here are some important points to consider:
- Select photos using an equity lens. Think about not only who youre representing, but the stories that are explicitly or implicitly being told in photos.
- Images should represent and showcase the diversity of our 窪蹋勛圖厙 community members. When selecting photos, look to represent a rich variety of intersectional identities.
- Are the photos depicting the positive impacts of supporting research or student success, or positive patient outcomes? Our fundraising communications style focuses on the possibilities that philanthropy createsphotos should reflect this in subjects and quality.
- Laboratory photos for biological and health sciences: all people need to be wearing full safety gear which includes lab coats, protective eyewear, gloves, full-length pants and closed-toed shoes. Long hair should be tied back.
- When writing to a patient or depicting a patient impact story, consider and avoid connecting an image to a patients personal health information, such as name, condition and more.
- Remember that even general photos may reinforce stereotypes if poorly chosen. Carefully choose your photos to represent the 窪蹋勛圖厙s diverse student, staff and faculty, and 窪蹋勛圖厙 Medicines diverse patient pool.
- Avoid making one identity the face of an experience, profession or condition.
- If an experience or condition has higher incidence among certain groups, strive to represent a broad range of experiences in your photos.
Reference samples
啦堯梗胼痂aintains this collection of online samples for all CASE members. The collection represents institutions seeking to raise funds from alumni and donors.
Samples include (note CASE login required):